Customer Service

The Minute You Contact Whitaker Roofing,
You Become A V.I.P. To Our Entire Company


The word “service” has gotten a bit lost (or perhaps confused) in our franchised world of mass production. There’s a time and place for selling something cheap and fast; but not in roofing.

When you choose Whitaker to be your roofing contractor in Salt Lake City, you get that old fashioned experience of customer service that includes:

1. Reachable

Our office is staffed Monday through Friday 8a – 4p MST, and our phones are forwarded on weekends should an urgent need come up. When you call, we answer. If we don’t answer because we’re tied up with other clients, we average a 12-24 hour turnaround on getting back to you (if not sooner!).

2. Honesty

It’s easy to over-promise and under-deliver a product as complex as a roof replacement or repair in Salt Lake City. There are LOTS of places to hide costs and cut corners. We don’t do either. The price you’re quoted comes with full disclosure about how we arrive at our costs. If we have an oversight (it happens on occasion), we’ll fix it at no additional cost to you.

3. Easy-Goin’ Sales Approach

(We’re More Consultants Than Salesmen)

Let’s be honest, we’d like to win every job we bid on. However, we don’t. No roofer in Salt Lake does. We’ve learned over the years that it’s better to create a smooth, stress-free sales process that you’ll brag to your friends and neighbors about… even if you don’t hire us! If we do happen to win your business, even better. You’ve got enough pressures in life; no need to add another come time to “shop” roofers. We’re about as easy-goin’ as they come.

4. Respect For Your Property

Roofing by its very nature can be messy and disruptive. That’s why use a thorough job clean-up checklist that our crews strictly adhere to. If we accidentally damage any landscaping or other items on your property, we replace it on our dime.

5. Warranties With Teeth

Everyone knows warranties can sound good on the surface, but end up having all these clauses and disclaimers come time to actually exercise your warranty rights as the customer. At Whitaker Roofing, we made a promise to ourselves a long time ago that we’d only offer our customers warranties that actually mean something… like up to 20 years on installation, and typically a limited lifetime warranty on materials (our manufacturers set those terms of course)! Otherwise, what’s the point?

6. Up Front Pricing

There are few worse surprises in life than a hidden charge on a bill. It’s just annoying! We understand because like you, we’re homeowners and pay vendors for a variety of services for our households as well. That’s why we practice full disclosure on our bids… right up front. You’ll know EXACTLY what you’re paying for your new roof or roof repair job BEFORE a hammer is ever swung!

7. Courtesy Follow-Up Calls & Inspections

Just about every quality roofing contractor in Salt Lake City will do their best once the project starts. However, what really sets one roofer apart from another is their policies AFTER the job is complete. At Whitaker, we commit to a follow-up within 12 months after the job is complete. Yep, you read right; after the job is complete. This way, as the roofing materials “settle” per the weather and other elements, we can proactively keep an eye on it all to make sure your new roof – or repaired roof – is SUPER SOLID. Our charge for these follow-ups is $0. Why? Because we’re confident in our workmanship and the quality materials we use on every roofing installation in Salt Lake City.

8. Safety First

Roofing is a reasonably hazardous profession. Accidents do happen even to the best of crews out there. So, we hold regular safety trainings with all crew members, and, equip them with the latest in safety equipment such as harnesses, footwear, and OSHA approved ladders. Meanwhile, we also carry $1 Million in worker’s comp insurance. Our liability insurance has limits up to $2 Million on certain areas; it’s $1 Million per occurrence. You can rest knowing that if an accident occurs on your project, we’ve got the resources to cover any damage to property or personnel.

You’ve Just Found The Right Roofer