Our residential roofing company has completed over 10,000 projects since we started serving the Salt Lake valley two generations ago. As the leading roofing contractor for residential roofing in the area we have a 95% customer satisfaction rate. Our past performance speaks volumes.
Our roofers have all completed a formal training program offered by CertainTeed, allowing us to offer you the best available warranty for your roofing project.
Jared is the newest member of the Whitaker Roofing team. He joined Whitaker Roofing in 2021, as an appointment scheduler and sales/office assistant. He comes from a hospitality, healthcare, and food/beverage background. Although he is new to roofing, he has learned quickly about the industry. Whitaker Roofing is excited to have him. He will be the one to schedule your initial appointment, answer general questions you may have, take payments over phone, and direct your calls as needed.
If he isn’t available, our answering service will take your message and Jared will call you back as soon as he is able.
Shawn Whitaker’s father founded the roofing company back in the 1970’s. Therefore, Shawn had a great opportunity of growing up in the roofing business. When his father retired from the roofing industry in 1993, Shawn bought the roofing company. By this time Shawn was an expert on roof repairs, roof leaks, roof installation and other residential roofing services. Shawn knows what is required to do each job the right way. Let his experience work for you!
Heber came to the roofing company in 2000 as a roof installer. He has worked his way from roof installer to roof repairman, to roofing estimator and now sales manager. Heber has seen his fair share of roofing issues! If you have a roofing question, Heber has the answer! He is very detail oriented and easy to talk to about any residential roofing service you may need. He is realistic in your needs. If you do not need a new roof and just need a repair, he will be honest and up front. He is fluent in both English and Spanish. He specializes in roof repairs, roof replacements, and hard to diagnose roof leaks.
William joined the roofing company team in 2017 as a roof installer. We were so impressed with his attention to detail and hard work that we promoted him to our roof repair team in 2019. In 2021 he was promoted again to our sales team. He does most of our repair estimates and does some roof replacement estimates as well. He may be young, but he knows his stuff from start to finish. He is also fluent in both English and Spanish. If you need a roof leak repair or just a new roof, he will be sure to take care of you and your residential roofing needs.
Juli has been with Whitaker Roofing since 2006. She comes from an accounting/retail/customer service background. She is the voice of the roofing company. Once you decide to let us take care of your roofing project, she will be notified and will reach out to answer all your questions from deposits, financing, scheduling your roof work and any other concerns you may have. She will be with you every step from start to finish. She will help you choose your asphalt roof shingle color and will even visit the job sights to make sure things are running smoothly. She will send you your final roofing invoices and discuss any changes or issues we come across.
Jorge started with the roofing company as a roof installer in 2002. Through hard work and an eye for detail and quality, he worked his way to roof installation Foreman. He was promoted to the roofing company management team in 2016 because of his ability to work with both coworkers and customers. He makes sure your job is done right! He is fluent in both English and Spanish. Jorge will be onsite several times during your reroofing project. If there are any immediate concerns with your new roof, he will be your first point of contact but if he isn’t available right away, feel free to call Juli and she will take care of you.
Alfonso started with Whitaker Roofing in 2014. He is one of our main Forman who works directly with our production manager and operations manager. He is responsible for managing our crew on sight for full roof replacements. He oversees keeping the project on track and reporting to Jorge or Juli any issues or needs for the job. He is fluent in both Spanish and English.
Greg came to the roofing company in 2004 and joined our roof installation team. He has a long background of working on all types of roofs but specializes in asphalt roofs and residential roofing. Because of his eye for detail and his ability to spot roof repairs and fix the roofing problem, Greg has become our main repairman. If your roof has a problem, chances are Greg can fix it!
Nathan joined our roofing team in 2020, with a background in construction and residential roofing. He joined our growing repair team. There is a high demand for general roof repairs, roof leaks and partial roof replacements but not many companies want to spend times on small repairs or do not have a roof repair department. We are lucky to have two of the best roof repair guys around.
The word “service” has gotten a bit lost (or perhaps confused) in our franchised world of mass production. There’s a time and place for selling something cheap and fast; but not in roofing.
When you choose Whitaker to be your roofing contractor in Salt Lake City, you get that old fashioned experience of customer service that includes:
Our office is staffed Monday through Friday 8a – 4p MST, and our phones are forwarded on weekends should an urgent need come up. When you call, we answer. If we don’t answer because we’re tied up with other clients, we average a 12-24 hour turnaround on getting back to you (if not sooner!).
It’s easy to over-promise and under-deliver a product as complex as a roof replacement or repair in Salt Lake City. There are LOTS of places to hide costs and cut corners. We don’t do either. The price you’re quoted comes with full disclosure about how we arrive at our costs. If we have an oversight (it happens on occasion), we’ll fix it at no additional cost to you.
Let’s be honest, we’d like to win every job we bid on. However, we don’t. No roofer in Salt Lake does. We’ve learned over the years that it’s better to create a smooth, stress-free sales process that you’ll brag to your friends and neighbors about… even if you don’t hire us! If we do happen to win your business, even better. You’ve got enough pressures in life; no need to add another come time to “shop” roofers. We’re about as easy-goin’ as they come.
Roofing by its very nature can be messy and disruptive. That’s why use a thorough job clean-up checklist that our crews strictly adhere to. If we accidentally damage any landscaping or other items on your property, we replace it on our dime.
Everyone knows warranties can sound good on the surface, but end up having all these clauses and disclaimers come time to actually exercise your warranty rights as the customer. At Whitaker Roofing, we made a promise to ourselves a long time ago that we’d only offer our customers warranties that actually mean something… like up to 20 years on installation, and typically a limited lifetime warranty on materials (our manufacturers set those terms of course)! Otherwise, what’s the point?
There are few worse surprises in life than a hidden charge on a bill. It’s just annoying! We understand because like you, we’re homeowners and pay vendors for a variety of services for our households as well. That’s why we practice full disclosure on our bids… right up front. You’ll know EXACTLY what you’re paying for your new roof or roof repair job BEFORE a hammer is ever swung!
Just about every quality roofing contractor in Salt Lake City will do their best once the project starts. However, what really sets one roofer apart from another is their policies AFTER the job is complete. At Whitaker, we commit to a follow-up within 12 months after the job is complete. Yep, you read right; after the job is complete. This way, as the roofing materials “settle” per the weather and other elements, we can proactively keep an eye on it all to make sure your new roof – or repaired roof – is SUPER SOLID. Our charge for these follow-ups is $0. Why? Because we’re confident in our workmanship and the quality materials we use on every roofing installation in Salt Lake City.
Roofing is a reasonably hazardous profession. Accidents do happen even to the best of crews out there. So, we hold regular safety trainings with all crew members, and, equip them with the latest in safety equipment such as harnesses, footwear, and OSHA approved ladders. Meanwhile, we also carry $1 Million in worker’s comp insurance. Our liability insurance has limits up to $2 Million on certain areas; it’s $1 Million per occurrence. You can rest knowing that if an accident occurs on your project, we’ve got the resources to cover any damage to property or personnel.